We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.
We are looking for a dedicated and detail-oriented Shopping Specialist Agent to join our team. In this role, you will assist in Improving the Relevance and Accuracy of the Content presented to End Users with Experience, Expertise, Authoritativeness, & Trust by providing Ratings for products based on their search queries, helping them make informed purchasing decisions. Must have extensive expertise in the Shopping/ E-commerce domain, responsible for providing strategic guidance, advanced problem-solving, and innovative solutions within their area of focus.

REQUIRED SKILLS/COMPETENCIES:

• Strong communication and interpersonal skills
• Detail-oriented with a focus on accuracy and consistency & and very proactive
• Ability to interpret product features, specifications, and customer feedback to provide meaningful ratings
• Strong logical & Analytical skills (Critical thinking)
• Demonstrated analytical skills, applying conceptual models, and recognizing patterns while drawing and defending conclusions.
• Familiarity with online shopping platforms, manufacturers, merchants and product categories both domestically and internationally
• Ability to understand the implications of data analysis and build a strategic story from this data
• Analyze raw data and be able to draw conclusions based on the information provided
• Sharing logical & relevant recommendations for project assignments
• Ability to dis-aggregate issues, identify root causes and recommend solution

PREFERRED QUALIFICATIONS/EXPERIENCE:

• Previous experience in Shopping workflows, retail, e-commerce or general interest in shopping domain
• Knowledge of product ratings systems and how they influence user decisions
• Familiarity with shopping platforms and manufacturers or merchants & different shopping industries (e.g., Electronics, Apparel, Household Essentials) is a plus
• Proficiency with search engine tools & platforms
• Sound knowledge of general web technologies & Google Docs
• Experience working with external customers and merchant partners
• Previous experience in SEO or SEM (AdWords, E-commerce platforms) is added advantage
• 1-2 years of work experience in E-commerce/ Retail

ACADEMIC QUALIFICATIONS:

• Graduate or Post Graduate in any stream

• Review and analyze user search queries to provide accurate product ratings and reviews
• Rate user search queries with Experience, Expertise, Authoritativeness and Trust
• Possessing in-depth knowledge and understanding of complex concepts within their specialized area.
• Analyzing complex issues, identifying root causes, and developing creative solutions to address challenges
• Working out of a prioritized queue following step by step procedure
• Collecting, analyzing data, and generating insightful reports to inform decision-making.
• Stay up-to-date on product offerings, promotions, and policies
• Genuine excitement and passion for analyzing data sets and converting them into insights that drive business decisions