Backup Engineer at Dijital Team

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Backup Infrastructure Management, Customer Service, ITIL Framework, Enterprise Backup Software, Windows Server, Azure, VMware, Documentation Skills, Communication Skills, Problem Resolution, Health Checks, Tape Backup Solutions, PowerShell, SaaS Technologies, Object Storage, Virtualization Technologies

Industry

IT Services and IT Consulting

Description

Manage our customers backup infrastructure according to the satisfaction of our customers in line with our contractual commitments and to provide excellence in customer service skills, communication and best practice, ensuring customer satisfaction. \n Responsibilities: Managing the company's empowercloud backup results on a daily, weekly &monthly basis. Rapidly triage and resolve backup failures in a timely manner and escalate issues with failure resolutions to the backup lead or management in a timely manner based on OLA’s. Provide 2nd and 3rd level backup infrastructure support. Perform restoration of objects or client environments in a timely manner and in line with processes and procedures. Managing customer’s backup infrastructure – monitoring, reporting and maintaining infrastructure as required. Perform maintenance, proactive and auditing tasks where required. Working with the backup lead to ensure configurations are implemented to the best practices. Working together with the backup lead to perform regular health checks on the backup environment/s. Work with the backup lead to provide recommendations to customers based on best practices. Working with the onboarding team to audit, review, perform health checks and recommendations new customers and devices within the backup space. Identifying and raising any missing information/documentation to the backup lead and working with them to ensure it is clearly documented. Adhere to Incident, Problem and Change Management processes as per company /customer standards (ITIL Framework). Be flexible and able to quickly adapt to the needs of the customer or business To be successful in this role, you will have: At least 5 years’ experience in IT Systems Support At least 2+ Years administering/supporting enterprise backup software (e.g. Veeam, Azure Backup and Commvault etc). At least 2 years’ experience working with servers and other backend infrastructure (e.g. Windows Server, Azure, Microsoft 365, VMWare etc). Preferred certification Veeam Certifications or other enterprise backup solutions. Preferred experience working in a multi tenanted environment utilizing different backup tools/processes. Preferred previous role with an IT&T System Integrator, Service Provider, or similar organisation. Industry experience working within the ITIL framework. Experience configuring and managing tape backup solutions Strong documentation skills. Strong presentation and communication skills. Strong customer service skills, and the ability to adapt to customer needs/requirements Knowledge of the ITIL IT Service Management Framework. Understanding and experience in the following technologies. Enterprise Backup Technologies, including Veeam and Commvault etc Windows Server, VSS, Shadow Copies, hypervisor snapshots vSphere/VMware and other virtualization technologies (e.g. Hyper-V and Azure etc). Microsoft 365 and EntraID Immutable/WORM storage technology and/or conceptLinux/Unix (not essential but preferred) PowerShell (not essential but preferred) SaaS technologies, eg SalesForce, SAP and Dynamics365 etc (not essential but preferred) Object Storage, eg Azure Blob, Azure Archive, AWS S3, AWS Glacier etc \n By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.

Responsibilities

Manage the company's backup infrastructure and ensure customer satisfaction through effective communication and best practices. Rapidly triage and resolve backup failures while providing second and third level support.