ABOUT CITCO

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit www.citco.com

OUR BENEFITS

Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.
At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodations to make our recruitment process more accessible for you, please let your recruiter know.
As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.
Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.

• Responsible for maintaining the system support for Enterprise Backup infrastructure addressing the availability and security of the backed data.
• Ensure the backup infrastructure is kept up to date, from both hardware and software perspective; implement appropriate methodologies, standards and best practices
• Manage Backup administrators team
• Responsible for the coaching of Backup team and enhancing skill and career development of the staff
• Run projects, prepare project plan and work with PMO team; liaise with cross functional IT infrastructure teams
• Provide backup infrastructure KRI reports to external and internal auditors, IT management and OCM teams
• Plan and deliver Backup road map and annual deliverables plans
• Monitor Service Desk queues and comply with quality guidelines when managing incidents
• Respond and comply with escalation policies and procedures
• Provide 8x5 operational support; promptly respond to telephone call, voice-mail and emails
• Participate in weekend on-call schedule and be available to respond telephone calls in emergency situations
• Resolve and document system errors and performance issues
• Perform root cause analysis of critical errors and outages