Bag Room Supervisor at Swissport International AG

Pinkenba, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, On-Time Performance Management, Safety Culture Promotion, Performance Management, Disciplinary Action, Team Development, Communication, Interpersonal Skills, Problem-Solving, Judgment, Reasoning, Initiative, Adaptability, Flexibility, Planning, Time Management

Industry

Airlines and Aviation

Description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary The core purpose of the Ramp Services Supervisor role is to lead a team of ramp services agents to safely, efficiently, and reliably exceed the service delivery expectations of Swissport’s airline clients and their customers on a daily basis. Each Ramp Services Supervisor is responsible for achieving key objectives for their assigned shift and clients, while also collaborating with peers to meet the goals of the entire ramp services team. Ramp Services Supervisors are cultural ambassadors and role models, demonstrating and leading others in upholding the company's culture and supporting its direction. Your activites Ensure Ramp Service team achieves and exceeds on-time performance targets by identifying and resolving issues promptly. Maintain high standards of cleanliness and equipment functionality at terminal and work areas. Enforce uniform and grooming standards to uphold a positive team image. Educate team on their impact on airline customer experience and ensure exceptional service standards. Coordinate efficient manpower deployment and seek out operational efficiency gains. Promote safety culture through training, intervention, and compliance with regulations. Manage performance, conduct disciplinary actions when necessary, and foster team development. Maintain secure workplace access and respond to initial First Aid needs as required. Uphold company culture, values, and policies while supporting operational direction. Foster effective communication with airport stakeholders and ensure client expectations are met. Your profile Extensive experience in Aviation Ramp Services. Maintained knowledge and proficiency Ability to meet the skill level and perform job functions of an Aviation Security Agent (ASA). Familiarity with Australian aviation regulations, airport operations, and airline policies. Comprehensive understanding of client airline handling manuals, dangerous goods, security, and emergency response procedures. Proficient in utilizing Swissport IT solutions. Strong verbal reasoning, communication, and interpersonal skills for effective team leadership, coaching, and motivation. Excellent problem-solving abilities with sound judgement and reasoning. Self-driven with initiative, motivation, and the ability to work autonomously. Demonstrated personal qualities such as adaptability, flexibility, and commitment. High-level administrative, planning, time management, and organizational skills. What we offer On-site employee parking available. Uniforms available. Opportunities for career advancement. Accrual of annual and personal leave. Comprehensive training and ongoing support provided. At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation! Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Responsibilities

The supervisor must lead the ramp services team to safely, efficiently, and reliably exceed service delivery expectations for airline clients, focusing on achieving key objectives for their assigned shift and collaborating with peers. Activities include ensuring on-time performance targets are met, maintaining high standards of cleanliness, enforcing grooming standards, coordinating manpower, and promoting a strong safety culture.