Baggage Operations Coordinator at Western Sydney International Airport

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Baggage System Operations, Resource Allocation, Stakeholder Management, Problem Solving, Data Analysis, Planning, Communication, Incident Management, Operational Coordination, Compliance Monitoring

Industry

Airlines and Aviation

Description

This position is responsible for overseeing the safe and efficient operations of WSI’s baggage operations. You’ll actively oversee and monitor the planning and allocation of baggage system resources and proactively manage the flow of baggage within the baggage handling systems. The position will liaise with and monitor the performance of the Baggage Service Provider (BSP), monitor and adjust the allocation of make-up resources to ensure that baggage operations do not impact on-time departure of aircraft. Additionally, the position will monitor the supply of Unit Load Device (ULD) containers to the baggage system via the baggage contractor, to ensure that the required supply is available at the make-up interface and that completed loads are removed in a timely manner to enable efficient operations. The role will initially be performed within regular business hours to support the development of processes and procedures. It will then transition to a shift-based position that supports our operational trials and testing prior to the commencement of live operations, when the role will require permanent shift work. Key responsibilities: Liaise with airlines and the Baggage Handling System contractor to coordinate plans for daily and seasonal flight schedules within the baggage system High Level Controller. Actively monitor assembly of baggage batches and allocation to designated loading resources. Actively monitor the status of aircraft expected to be arriving at the gates to predict when high inbound volumes of baggage will be in the baggage handling system. Coordinate with the (BSP) to ensure adequate staffing of essential resources, encompassing inbound/outbound activities of standard and oversize baggage with particular focus on speed loaders and baggage chutes allocations Monitor storage capacity and clearance of the outbound oversize baggage process Establish effective communication with airlines and Ground Handling Agents regarding flight preparations, resource allocation and the transfer of baggage. Monitor the performance of the BSP in unloading incoming baggage, ensuring proper segregation between international and domestic baggage. Liaise with the BHS contractor surrounding coordination of planned maintenance and addressing system malfunctions. Coordinate with the WSA Airport Operations Coordination Centre (AOCC) to manage the contingency arrangements for any baggage system issues, oversee the clearance of arrivals carousels and support broader airport operations. Assist in the coordination of resources to respond to system outages and associated business continuity requirements. Oversee allocation and utilisation of the Baggage Reconciliation System. Monitor compliance with Airport Standards and Rules (ASR) and government agency regulations and support the assurance program. About You 3-5 years previous experience in airport baggage systems operations is preferred. Alternatively, warehouse distribution systems coordination or parcel freight sortation systems control. Highly effective planning skills with strong attention to detail Focused, safe and efficient work methods Strong written and verbal communication skills Excellent interpersonal skills with the ability to build strong working relationships with both internal and external stakeholders Outstanding problem-solving skills and the ability to foresee potential issues The ability to apply lessons learned from previous incidents and effectively apply improvements to operations, minimising the impact of incident reoccurrence Data analysis and data model interrogation skills to identify trends, inefficiencies and opportunities for operational improvement Experience working with complex computer systems and ability to learn new systems NSW Drivers Licence and ability to obtain an Authority to Drive Airside (ADA) Ability to obtain an Aviation Security Identification Card (ASIC) Senior First Aid Certificate What We Offer At WSI you're not just joining a team — you're becoming part of a community that thrives on purpose, passion and possibility. We’re building a culture that brings out the best in people, empowering every individual to grow, contribute and shine. Whether you're just starting out or looking to take your career to the next level, we offer experiences that unlock your full potential. Our values power everything we do: Safety Because nothing matters more. Heart Our passion drives us in everything we do. Striving To be different and better. Achieving together We make it happen with collaboration Proudly working on Dharug land, we reflect the vibrant diversity of Western Sydney and welcome people from all backgrounds and abilities to be part of our journey. Please let us know if you require any adjustments to the application or recruitment process. There has never been a more exciting time to be part of WSI's team, collaborating to create the most dynamic and smart airport in Australia. One of the largest civil engineering projects undertaken in Australia for decades, Western Sydney Airport will open in 2026 as a full-service airport offering international, domestic and freight service. Our aim is to be the gateway of choice to Australia and the world – connecting people, places and opportunity.

Responsibilities

Oversee the safe and efficient operation of baggage handling systems, including resource allocation and flow management. Liaise with airlines and contractors to ensure on-time aircraft departures and manage system contingencies.