For a comprehensive list of duties please see the attached Job Description. Utilise written and verbal communication skills to connect with a wide range of people Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner Arrange meetings and appointments for members of the team Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system Maintain team record

Please refer the Job description for details