To act as first point of contact for patients accessing the services of the Outpatient department thorough the mediums of phone, email, or webchat.
Responding to the queries, concerns and questions from patients regarding Outpatient appointments for Outpatient department supported Services at West Herts Teaching Hospitals Trust.
Handling inbound and outbound calls to and from patients in a timely manner, listening to and addressing patients’ needs and providing helpful solutions to their queries and requests.
Actioning requests to cancel or reschedule appointments received via email or webchats from patients and Trust colleagues.
This is a 6 months fixed term/secondment.

Please refer the Job description for details