JOB OVERVIEW

We are seeking a dynamic and motivated Recruitment Support Officer to join our team.

GENERAL REQUIREMENTS

The post holder will be required to:

• Ensure the Organisation’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.
• Co-operate fully with the implementation of The Organisation’s Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.
• Adhere at all times to all Trust policies/codes of conduct, including for example:

1) Smoke Free Policy
2) IT Security Policy and Code of Conduct

3) Standards of attendance, appearance an conduct

• Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.
• Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.
• Take responsibility to minimise the Trust’s environmental impact wherever possible. This will include recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel.
• All employees of the Organisation are legally responsible for all records held, created or used as part of their business within the [org name] including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the [org name] policy and procedures on records management and to seek advice if in doubt.
• Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.
• Represent The Organisation’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

RESPONSIBILITIES

• Act as point of contact for all customers and clients ensuring that all queries/ issues are cascaded up to the relevant person, if appropriate.
• Provide high quality administrative support to respective service area ensuring the effective operation of systems and procedures.
• Input, process, monitor and validate information effectively in a timely manner ensuring accuracy and attention to detail.
• Assist with the analysis and monitoring of information/statistics.
• Collate information and assist with the preparation reports, documents and proposals for senior staff within the service area as well as routine advice, guidance and assistance as required.
• Contribute to the compilation of relevant protocols and procedures for service area.
• Assist in the development and implementation of relevant systems within the service area.
• Ensure that stationery stock levels are maintained, replenished and stored securely.
• Ensure a continual high standard of service is provided to all staff, customers, members of the public and suppliers.
• Continually seek to improve the service delivered within your service area by committing to attend personal development training, demonstrating a team work ethic and embracing change.

SPECIFIC FUNCTIONAL RESPONSIBILITIES

• Process and deliver all end to end recruitment and selection activities in line with agreed best practice processes, protocols and procedures.
• Assist in the resolution of escalated issues coming from the Recruitment and Selection Shared Services Centre.
• Create and regularly review HRPTS and offline databases & reports to monitor specific recruitment and selection activities required, to identify delivery risks and provide solutions.
• Communicate system related issues to Recruitment and Selection Team Leader.
• Process and audit transactions and data entry, ensuring that the HRPTS system is adequately maintained to ensure accurate recruitment and selection processing and to deliver appropriate data transfer interfacing.
• Provide administration support to the Recruitment and Selection Shared Service Centre by ensuring that all end to end recruitment & selection activities are delivered in an effective up to date and accurate manner.
• Provide customer service to employees and all levels of staff by receiving and responding to questions regarding systems, policy and procedures.