An opportunity has arisen for an IT Service Desk Analyst to join the Trust’s busy IT Service Desk. The successful candidate will become a key member of our team, and play a crucial role in ensuring smooth operations and excellent user support. Prior experience of working on a Service Desk in an NHS environment would be advantageous.
This is a Fixed Term Contract post until 31st March 2026.
Applicants must be within commuting distance of the city of Bath. This role is required to be available for office working, training and meetings at our Bath site when required.
The role involves acting as a central point of contact within the IT Department, providing remote first and second line IT support to the Trust’s user base to enable them to make effective use of available software and hardware.
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.
Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Candidates should have excellent communication skills, a good working knowledge of IT applications and practical experience of some or all of the following: Windows 10, Windows 11, Microsoft Office (particularly Outlook), PC Hardware, Active Directory, and IT Ticketing Systems.
The successful candidate will be expected to carry out the following duties;
Taking receipt of IT Service Desk support requests (primarily telephone but also email, written and in person) and logging them within the Trust’s Service Desk tool.
Take ownership of and responsibility for the requests and prioritise them in accordance with procedures and any SLAs (Service Level Agreements) in operation.
Investigates faults, user problems and other requests for support and/or information and takes the most appropriate actions in order to reach a satisfactory resolution.

Please refer the Job description for details