JOB OVERVIEW

The Child and Adolescent Mental Health Service (CAMHS) is a specialist service offering mental health assessment and intervention to children and young people (up to the age of 18 years) who need more help with their mental health. We are seeking a highly motivated Senior Business Assistant to provide exceptional support to our managers, ensuring the smooth running of our vital services.
Are you an experienced and motivated administrator looking to take the next step in your career? We are seeking a dynamic Senior Business Assistant to join our Child and Adolescent Mental Health Services (CAMHS) team.
In this key role, you will act as a team lead, providing line management and support to a small team of administrative staff while also offering high-level administrative support to one of our consultants. You will play a vital part in the day-to-day running of the service, managing a diverse workload that includes handling sensitive telephone enquiries from young people, parents, and carers, supporting clinical colleagues, and ensuring smooth and efficient processes across the team.
This is a fast-paced and rewarding role requiring excellent communication, organisational and leadership skills. You’ll need to be adaptable, compassionate, and confident in prioritising competing demands while maintaining a professional and supportive approach.
If you are passionate about making a difference in young people’s mental health and thrive in a collaborative and busy environment, we’d love to hear from you.
Contact details: Rosalyn Overton, rosalyn.overton@nhs.net

• Provide high-level administrative support to colleagues, consultant, clinical staff, and young people and families including managing correspondence, preparing documents, and minute-taking for critical meetings.
• Coordinate schedules, arrange meetings, and manage joint inboxes with efficiency and attention to detail.
• Line manage a small team of administrative staff, including conducting regular supervision, appraisals (PDRs), and team meetings.
• Respond to incoming calls and queries from young people, parents, carers, and professionals in a compassionate, efficient, and confidential manner.
• Maintain confidentiality and professionalism at all times, particularly when handling sensitive information.
• Liaise with internal and external stakeholders, demonstrating diplomacy and professionalism at all times.
• Undertake general office duties including filing, scanning, stock control of stationery, and supporting induction of new staff.
• Accurately input and maintain clinical and administrative data on SystmOne (S1) and other relevant databases.