The post holder will oversee the clinical effectiveness and clinical governance of Virtual wards and Urgent community Response service in line with local and national quality standards. Patient Experience and Staff Survey feedback will be managed and form part of continued improvement across the Group. This information will be used by the post holder, in parallel with Incident, Safety, Safeguarding, ECI, clinical harms and the outcomes from clinical forum, to oversee and deliver high quality and effective care across the Group. The post holder will work in liaison with the Group Manager in rota management (including safe staffing), the delivery of activity against agreed activity plans, managing overall caseload and waiting time performance for all services within the Group.
The post holder will support on Cost Improvement Schemes for their respective areas, as well as ensuring service delivery is maintained within the set budget for respective Service(s) providing clinical expertise and leadership when delivering these. Where required the post holder will support to the development of business cases and continued transformation/improvement of service(s). The post holder will be a visible leader and will lead on the recruitment and retention of the clinical workforce across the respective services. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery patient care and service(s) as well as addressing any clinical delivery issues impacting on service deliverability

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