Responsible for registering and triaging new patients to The Christie and Peripheral clinics on the appropriate patient administration system including routine use of case note tracking system. Assist in assessing the patients eligibility for NHS treatment and inform the appropriate senior member of staff in order for queries to be investigated. Work closely in conjunction with the Pathway Trackers and PA/ Medical Secretaries to ensure smooth work flow and good communications between departments, and that any problems are dealt with promptly. Adhere to all written instructions on the proforma with regard to scheduling and booking of appointments.
Responsible for the retrieval of outside notes and films and reports as requested. To contact patients by phone with regard to their appointments and to annotate case notes. To book patients transport as per protocol and request interpreters as appropriate. Clinic preparation for outpatient clinics and theatres ensuring preparation forms and blood forms are completed and attached to clinic notes appropriately and tracked to appropriate department.
File all relevant paperwork into patient case notes appropriately. Collate and disseminate all incoming and outgoing correspondence appropriately. To deal effectively with all telephone calls in conjunction with the cancellation and rebooking of patients treatments and appointments, and effectively deal with queries from patients, GPs, Hospices and other outside agencies. Responsible for sending radiotherapy treatment and RTP planning letters to patients.
Preparation of case notes for admissions ensuring they are tracked to the appropriate department. General reception duties booking patients into clinics and outcoming appointments. Add to Outpatient waiting lists for radiotherapy taking instruction from a booking form and tracking case notes from peripheral clinics. Contribute to the training of new members of staff within a given area as required.
Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services. Undertake general clerical tasks as delegated by the Clinical PAs and Clinical Administrators, to contribute to the smooth running of the team. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post.
This job description is subject to regular review and appropriate modification

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