BANK BRANCH MANAGER POSITION SUMMARY

The Branch Manager oversees all the functions and duties of the retail team in an assigned branch or region. Two key areas of responsibility for this position are employee coaching, business acquisition, and relationship growth.
This position is responsible for consumer lending activities, along with attracting and retaining treasury management and deposit relationships. The Branch Manager is also responsible for establishing outbound sales goals for retail staff, hiring, and staff development.
In addition, the Branch Manager works in conjunction with the Market President, Branch Operations Officer, and Director of Retail Banking to complete other duties, including general branch operations and facilities maintenance, retail management, and leadership and growth activities.

EDUCATION

• High school diploma or equivalent required

EXPERIENCE

• One to three years’ banking experience preferred
• Prior experience managing a department and/or groups of people required

OTHER SKILLS AND ABILITIES

• Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
• Basic Microsoft Word and Excel skills
• Working knowledge of operational policies and procedures
• Strong math skills; add, subtract, multiply and divide in all units of measure
• Resolve complex problems involving multiple facets and variables in non-standardized situations
• Maintain working knowledge and understanding of business support functions and their contribution to organizational success including human resources, information technology, accounting, finance, and operations support
• Travel to/from and work in multiple locations

BANK BRANCH MANAGER ESSENTIAL DUTIES AND ACCOUNTABILITIES

• Accountable and responsible for maintaining retail staffing across all assigned branches
• Attract business and consumer relationships through internal and external sales and customer service strategies.
• Expand existing business and consumer relationships through sales and customer service strategies.
• Direct training for staff, including policy/procedure, sales, and customer service
• Supervise and provide work direction to assigned staff
• Responsible for assigning work duties and examining work for quality, efficiency, and conformance to policies and procedures as needed.
• Perform the functions of all retail staff positions as needed to ensure that quality service to all customers is achieved
• Assist with complex customer issues
• Serve as a point of contact and manage relationships for large commercial customers
• Perform consumer lending duties
• Serve as a point of contact/have working knowledge of troubleshooting and servicing coin machines, money handling machines, ATMs/ITMs, and mechanics of the drive-up equipment (as applicable in each location). This position will also be responsible for the installation and troubleshooting of Cash Management machines.
• Assess and manage facility needs on a regular basis
  Requirements:

SUPERVISORY RESPONSIBILITIES

This position is responsible for supervising staff in accordance with the bank’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems.
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