JOB OVERVIEW

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty.

REQUIREMENTS

• Proven experience in customer service or call center environments is preferred.
• Strong phone etiquette and communication skills are essential for success in this role.
• Bilingual or multilingual capabilities are highly desirable, particularly in English, Mandarin and Cantonese
• Ability to analyze customer needs and provide tailored solutions effectively.
• Experience in sales or up selling techniques is a plus.
• Proficient in data entry with attention to detail for accurate record keeping.
• A positive attitude, strong work ethic, and the ability to work collaboratively within a team environment.
  Join us as we strive to deliver outstanding service while fostering a supportive workplace culture!
  Job Type: Full-time
  Pay: $20.00-$21.00 per hour
  Work Location: In perso

• Respond to incoming calls and assist customers with inquiries, providing accurate information and solutions.
• Utilize effective phone etiquette to create a positive experience for each caller.
• Engage in upselling opportunities by identifying customer needs and recommending appropriate products or services.
• Maintain detailed records of customer interactions through data entry in our system.
• Analyze customer feedback to improve service delivery and address any concerns promptly.
• Collaborate with team members to enhance overall service quality and efficiency.
• Provide support in multiple languages as needed, catering to a diverse clientele.