JOB SUMMARY:

We are seeking enthusiastic and reliable individuals to join our hospitality team on a bank basis. This role supports the smooth running of internal and external events, as well as day-to-day operations in our café. You’ll play a key part in creating a welcoming environment, ensuring spaces are well-prepared, and delivering excellent customer service.

REQUIREMENTS:

· Genuine interest in customer service excellence.
· Desire to learn in a catering and hospitality environment.

EXPERIENCE

Experience in hospitality, catering or customer service roles
Experience supporting events or working in a café environment

SKILLS AND ABILITIES

Strong communication and interpersonal skills
Ability to work independently or as part of a team
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Basic food hygiene certificate
Confidence in setting up AV equipment or setting up event spaces

PRIMARY DUTIES AND RESPONSIBILITIES:

· Assist with the setup and breakdown of rooms for meetings, conferences, and events (e.g. arranging furniture, AV equipment, refreshments)
· Provide front-of-house support during events, including greeting guests and serving food and drinks
· Support café operations as needed, including food preparation, serving, clearing tables, and maintaining cleanliness
· Ensure all hospitality areas are clean, safe, and well-presented at all times
· Follow health and safety, food hygiene, and infection control procedures
· Respond to customer queries and requests in a friendly and professional manner
· Work collaboratively with colleagues across departments to ensure smooth service delivery
· Flexibly adapt to changing priorities and last-minute requests

CONTRACTUAL RESPONSIBILITIES:

Mandatory Training and E-learning:
Employees are expected to be compliant with all mandatory training requirements and to participate in the annual schedule for any learning required of their role.
Confidentiality
The post holder may have access to confidential information relating to patients, their carer’s, practice staff and other healthcare workers. They may also have access to information relating to the Federation as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Federation may only be divulged to authorised persons in accordance with the Federations policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
The post holder will assist in promoting and maintaining their own and other’s health, safety and security as defined in the Federations Health & Safety Policy.
Equality and Diversity
The post holder will support the equality, diversity and rights of patients, carers, and colleagues to include:
- acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with the practice procedures and policies and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
Everyone must comply with the detail and spirit of the Dignity at Work policy within the Handbook.
Infection Control and Prevention
BHF is committed to minimising any risks of healthcare associated infection to patients, visitors, and staff. All employees are required to be familiar with and comply with Infection Prevention and Control policies relevant to their area of work.
Safeguarding Vulnerable Adults and Children
BHF is committed to ensuring the safeguarding of vulnerable adults and children in our care. All employees are required to be familiar with their responsibilities in this area.
Conflict of Interest
BHF is responsible for ensuring that the service provided for patients in its care meets the highest possible standard, and that staff do not abuse their position for any person gain or to benefit their family/friends. Staff are not allowed to further their private interests in the course of their employment duties.
All staff must complete a Declaration of Interests form at the start of employment and notify their line manager directly and without delay of any updated information relating to an interest, direct or indirect.
Staff are not permitted to be registered with a GP surgery that the organisation directly manages. Where an employee has direct access to patient information the Federation does not allow that employee to be registered with the associated GP surgery.
Code of Conduct
As an employee of BHF, it is a contractual duty that you abide by any relevant code of professional conduct or practice appliable to you.
Working Time Regulations (WTR)
The WTR 1998 require that you should not work more than an average of hours in each working week. Employees may choose to opt out by providing written notification as appropriate.

NOTE: THIS IS A BANK ROLE, MEANING HOURS ARE OFFERED ON AN AS-NEEDED BASIS. FLEXIBILITY IS KEY AND SHIFTS MAY INCLUDE EARLY MORNINGS, EVENING AND WEEKEND DEPENDING ON EVEN SCHEDULES AND CAFÉ NEEDS.

Pay: £12.21 per hour
Expected hours: No less than 1 per week

Benefits:

• Canteen
• Free parking
• On-site parking
• Transport links

Work Location: In perso