TO BE CONSIDERED FOR THIS ROLE YOU WILL HAVE TO PROVIDE PROOF OF RIGHT TO WORK IN THE UK AND CONSENT TO AN ENHANCED DBS CHECK.

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As Bank Concierge, you will be responsible for:

• Supporting the Hospitality Manager in creating a warm and welcoming atmosphere consistently delivering an exceptional experience for our residents and their families
• The day-to-day management of appointments, deliveries, and all elements of the front desk operation while ensuring accuracy in the recording and communication of any related information
• Maximising internal communication networks and have an extensive knowledge of the local area to help promote and nurture positive relationships to answer residents and visitors’ questions and make recommendations
• Assisting in providing bedroom/suite services/deliveries whilst confidently taking on additional responsibilities as required
• Safekeeping of any incoming mail, parcels, building keys to allow access for maintenance and repairs when necessary
• Accurately handling credit card transactions including resolving any delayed or disputed charges whilst maintaining confidentiality
• Acting as a first point of contact for complaints and similar issues, taking the correct action should there be an emergency and advising the necessary team/authorities
• Liaising with clinical, housekeeping, cleaning, and maintenance teams to ensure that safety and cleanliness standards are always maintaine