Job Function Customer Contact Center
United States
Workplace Type Remote
Date posted 06/29/2025
Job ID 16017

CULTURE OF COMMITMENT

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

EQUAL EMPLOYMENT OPPORTUNITY

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.

• Providing assistance to our financial institution client’s customers and members - similar to an over-the-phone personal banker.
• Assessing nature of question or issue and resolves in a timely manner. Questions and issues will vary depending on the customer’s/member’s need with guidance from our financial institution clients.
• Assuring system security by verifying customer/member information prior to performing any modifications or resets according to the financial institution client’s security requirements.
• Communicating the customer’s needs/expectations to the appropriate personnel. Following escalation procedures to ensure complex support issues are resolved.
• Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions.
• May perform other job duties as assigned.