SKILLS AND EXPERIENCE:

• Strong customer service skills with experience in a fast-paced environment
• Excellent communication and administrative abilities
• Ability to handle sensitive information confidentially
• A flexible and proactive attitude to work including availability for a variety of shifts
• Previous experience in a healthcare or customer support setting is desirable but not essential
  This is a zero hours contract position offering ad hoc shifts based on service needs. Applicants must be available for a minimum of 15 hours per week up to full time at 37.5 hours.

• Book appointments and admissions across Outpatients, Imaging, Endoscopy and Inpatients
• Ensure all bookings are accurate and complete, including patient details and clinical requirements
• Handle patient enquiries over the phone and by email with empathy and efficiency
• Liaise with internal teams and external sponsors including insurers to confirm authorisation and payment
• Prepare and send confirmation packs and admission documents
• Support patients and clinical teams by managing urgent updates, cancellations and queries