ESSENTIAL EXPERIENCE, SKILLS REQUIRED FOR THIS POSITION:

• I have transferable life/work experience to apply to this role.
• I am a good listener, empathetic, understanding, kind, patient and willing to learn
• I can demonstrate behaviours consistent with the values of the Charity.
• I may also have experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity

The role involves tenancy sign-ups and property re-lets, processing referrals, day to day running of a service, and health and safety of the schemes we manage.

• I ensure that housing management functions, including voids and lettings, rent and service charge arrears, anti-social behaviour and other tenancy breaches, health and safety and fire checks, and repairs and maintenance are carried out to a high standard and in a timely fashion and in line with any relevant Management Agreements.
• I ensure that all compliance checks i.e. gas, electric, legionella, fire alarm etc. are completed by their due date and that the relevant certification is received and filed appropriately.
• I complete regular property inspections and health and safety checks to ensure the service is health and safety compliant and is secure ensuring that any health and safety concerns are addressed immediately. I will be involved in the service risk assessments.
• I report and arrange maintenance works required, liaising with the relevant housing association or contractor and ensuring all works are completed.
• I facilitate property access for contractors as required.
• I ensure that safeguarding, incidents, accidents and near misses are reported and responded to appropriately and reported to the Service Manager