SKILLS AND EXPERIENCES:

• Previous experience of working with adults with mental health needs
• You may have lived experience of using mental health services and will have the knowledge and understanding The ability to relate and empathise with people with mental health issues
• to support people in crisis
• Ability to work effectively in highly pressured situations
• Experience with developing and maintaining accurate records and support plans
• Basic knowledge of Microsoft packages and internet communications
• NVQ Level 3 in Health and Social Care or willing to work towards is desirable

• Providing support to encourage our customers with mental health needs to maximise their own potential and independence
• Supporting progress towards independence in managing positive mental health
• Offering one-to-one support as required
• Promoting safety by undertaking risk assessments and reviewing customers’ needs
• Regularly assessing the needs of customers, writing, and updating support plans
• Developing professional relationships with customers, using appropriate and clear communication to ensure their personal choice, privacy and dignity is maintained
• Delivery of small group activities to promote recovery and well-being