SKILLS AND EXPERIENCES:

• A sound knowledge of housing management including voids and arrears management and an understanding of occupancy agreements
• Experience of motivating and encouraging individuals to reach their goals
• Knowledge of health and safety requirements
• The ability to work on your own initiative as you will be required to source innovative solutions to problems that allow customers independence to be enhanced
• Some experience of working with customers with mental health and/or complex needs
• Basic knowledge of Microsoft Word and Excel or similar
• NVQ3 in Health & Social Care, or willing to work towards

• Providing house related support to ensure relevant support is provided to encourage our customers to maximise their own potential and level of independence
• Managing health and safety responsibilities within a social housing environment
• Assessing customers’ needs, writing, and updating support plans
• Working with statutory and non-statutory agencies on behalf of the customers, actively encouraging choice and involvement, or acting as an advocate when required
• Developing professional relationships with customers, using appropriate and clear communication to ensure their personal choice, privacy and dignity is maintained