REQUIREMENTS

• GCSE Maths and English or equivalent
• 2 years exposure within a receptionist role.
• Front of house experience
• Fluent in English, both verbal and written

ABOUT THE ROLE

To deliver a high-quality service in the provision of reception duties in all three reception areas within the hospital and outpatient clinics

DUTIES AND RESPONSIBILITIES

• To provide ad hoc administrative support when required
• Ability to deliver a high standard of customer service and care
• To maintain a high level of security awareness
• Provide a warm welcome to all guests on their arrival and assist them in a courteous, helpful manner.
• Capable of dealing with any customer queries in a polite and pleasant manner, with any complaints being resolved wherever possible or escalated where applicable.
• To answer the Hospital switchboard in a polite and courteous manner using the standard greeting as set by the organisation
• Ensure all enquiries are forwarded to the relevant department in a timely fashion
• To maintain security over Hospital property, as well as anything deposited or received at Reception by Hospital guests.
• To be aware of the Hospital facilities and the procedures
• Assist customer by offering help, providing information, and booking services where necessary