DESCRIPTION

Priory Hospital Burgess Hill is looking to recruit a Receptionist to join the team. This is a Bank role with the shifts of working 5pm-9pm Monday- Friday, and will also require adhoc hours of 9am-5pm or 1pm-9pm to cover annual leave, training and sickness.
Set in attractive grounds in a rural setting, on the edge of the South Downs National Park, Priory Hospital Burgess Hill is a purpose-built building with good links to the local community. We offer acute mental health support for adult males, as well as psychiatric intensive care unit (PICU) support for adult males.
Priory’s acute and PICU services aim to allow more people to be treated closer to home and we support the NHS to repatriate out-of-area patients back to local areas.

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. Whether you’re assisting with day-to-day operations, supporting with care requirements, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Greets and assists all arrivals promptly at the Priory unit, and ensures that they are treated in a courteous, pleasant and efficient manner, and directed accordingly.
• Ensures that all telephone calls into main reception / switchboard are dealt with promptly and efficiently within Priory operational standards.
• Carries out administrative tasks as required.
• Ensures the appropriate security passes are issued, as well as then directing the visitor to the appropriate areas or individuals within the unit

WHAT YOU’LL BE DOING

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. Whether you’re assisting with day-to-day operations, supporting with care requirements, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Greets and assists all arrivals promptly at the Priory unit, and ensures that they are treated in a courteous, pleasant and efficient manner, and directed accordingly.
• Ensures that all telephone calls into main reception / switchboard are dealt with promptly and efficiently within Priory operational standards.
• Carries out administrative tasks as required.
• Ensures the appropriate security passes are issued, as well as then directing the visitor to the appropriate areas or individuals within the unit.

You can find additional information in the attached job description.

WHAT YOU’LL BRING TO THE ROLE

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.
The role requires knowledge and education to at least NVQ Level 1 in a relevant area or GCSEs (or equivalent). Candidates should also have experience gained within a customer-facing environment, demonstrating the ability to work effectively with the public. Strong communication skills are essential to ensure clear, professional, and supportive interactions.
For more information about the role, you can email AdeleTree@priorygroup.com

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Pension enrolment
• Access to development opportunities
• Refer a friend bonus
• DBS paid fo