Bank Teller/Customer Service Representative at Community First Bank of Indiana

, , United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Transaction Processing, Cash Handling, Mathematical Skills, Communication, Organizational Skills, Attention To Detail, Computer Proficiency, Decision Making, Retail Banking Regulations, Confidentiality, Problem Solving

Industry

Banking

Description

At CFB, our culture is built on servant leadership, connection, integrity, and growth. We lead by putting people first, supporting our employees, serving our communities. Collaboration and innovation drive us forward, while our deep community roots remind us that what we do makes a difference beyond the bank. We invest in the development of our people, celebrate diverse perspectives, and create opportunities to learn, grow, and lead. When you join CFB, you’re not just building a career, you’re becoming part of a team that is shaping the future of community banking. Benefits: * Paid Short-Term & Long-Term Disability * Generous Matching 401(k) Retirement Plan * 40 hours of Paid Time Off (immediate accrual) * Access to Earned Wages * Wellness Program * Competitive Salary * Tuition Reimbursement * Maternity/Paternity Paid Leave * Annual Bonus Eligibility * Community Service Project * CFBU Internal Training Program Objective: Customer Service Representatives are responsible for providing exceptional customer service including efficient and accurate transaction processing Classification: This position is a Part-Time Non-Exempt position who reports directly to the Branch Manager. Location: Howard County Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Accept retail and/or commercial deposits, loan payments, process checking and savings account withdrawals. * Cash checks. * Maintain an adequate cash drawer at all times; this includes buying and selling currency from the vault as necessary. * Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks. * Process credit card cash advances. * Assist in ordering, receiving, verifying, and distributing cash. * Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line. * Providing additional products including Cashier’s Checks, Personal Money Orders. * Assist customers in accessing safety deposit boxes. * May be responsible for bank opening and/or closing. * Maintains the highest level of confidentiality with all information obtained. * Promotes the bank’s products and services. * Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers. * Perform as a team member in allocating and coordinating the work flow. * Contribute to the fulfillment of department and company objectives and goals. * Comply with all department and company policies, procedures and regulations. * Other duties as assigned. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications: * Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees. * Mathematical skills. * Strong communication & organizational skills. * Detail oriented, high degree of accuracy. * Competence with computers, telephone, 10-key calculator and other office machinery. * Ability to work in a fast-paced environment & under pressure as needed. * The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions. * This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to Bank needs, customer and employee goodwill, and the public image. * Familiar with retail banking regulations and teller roles and responsibilities relating to each. * The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Education & Experience: * High school diploma or GED equivalent preferred. * Previous teller experience preferred but not required.

Responsibilities

Responsible for providing exceptional customer service and processing retail and commercial financial transactions accurately. Duties include managing a cash drawer, promoting bank products, and assisting customers with account inquiries.