Banker, Personal (Port Harcourt) at Standard Bank - UK

Holyoke, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Customer Service, Needs Analysis, Cross-Selling, Portfolio Management, Revenue Maximization, Risk Minimization, Lending Processes, Credit Maintenance, Account Conduct, Communication, Problem Solving, Teamwork, Strategic Development, Adaptability, Action Orientation

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition. To provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments. To achieve expansion, cost management and customer retention targets through a proactive call plan and active cross selling. Key Responsibilities Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately. Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc) Qualifications University Degree Experience At least 3 years' experience banking experience preferably in a customer-facing role, with a strong background in relationship management. Additional Information Behavioural Competencies: Checking Things Developing Strategies Embracing Change Seizing Opportunities Showing Composure Taking Action Team Working Technical Competencies: Application & Submission Verification (Consumer Banking) Banking Process & Procedures Client Acceptance & Review Customer Understanding (Consumer Banking) Processing Product Knowledge (Consumer Banking) Business Segment: Personal & Private Banking

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Responsibilities

The role involves proactively promoting banking solutions and serving as the primary contact for customers in the branch. Key tasks include conducting needs analyses, managing customer portfolios, and achieving targets for expansion and retention.