Banking Call Center Rep at Teksystems Global Services LLC

Spokane, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

19.5

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Resolution, Ownership, Follow-up, Sales Referrals, Policy Knowledge, Organization, Prioritization, Communication, Proactivity, Creative Thinking, Analysis, Microsoft Office, Call Center Programs, Online Systems, Diplomacy

Industry

IT Services and IT Consulting

Description

Description Provides outstanding service to promote deep and lasting member relationships. Answers general inquiries and performs account maintenance via phone or email channels. Meets/exceeds key critical metrics. Researches and resolves problems under the mentorship of the Supervisor or Lead with a sense of urgency. Takes ownership of member concerns, sets the expectations, and provides timely follow-up/resolution. Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships. Maintains knowledge of credit union policies, procedures, and regulations. Performs other duties as assigned. Additional Skills & Qualifications Bilingual Spanish (preferred not required) Ability to organize and prioritize multiple tasks. Resolves requests with a sense of urgency and escalates timely. Promotes and participates in a cohesive team environment. Effectively communicates ideas and information, both verbally and in writing. Takes ownership and acts proactively to solve member concerns. Utilizes tools and resources to solve sophisticated inquiries. Creatively thinks in an unexpected way to resolve member concerns while adhering to policies and regulations. Analyzes information and recommends achievable operational improvements. Excellent customer service and communication skills. Member-centric with a friendly, professional demeanor. Minimum of a high school diploma; some college course work preferred; degree highly desirable. 1+ year experience in call center customer service Courtesy, tact, and diplomacy with current and potential members, peers, and staff. Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired. Familiarity and comfort with online systems and other technology. Work Environment: Call center environment inside the credit union 6 weeks training (4 weeks training, 2 weeks nesting) 8 hour shifts Mon- Fri. After training will be working a rotating Saturday. After 90 days, based off quality/KPI, team member can apply to WFH. Can also move in the company after 1 year of being in the role. Job Type & Location This is a Contract to Hire position based out of Spokane, WA. Pay and Benefits The pay range for this position is $19.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Spokane,WA. Application Deadline This position is anticipated to close on Mar 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The representative will provide outstanding service through phone or email channels by answering general inquiries, performing account maintenance, and resolving member problems with urgency under mentorship. They must also identify opportunities to promote credit union products and services to deepen member relationships.