We’re seeking a proactive and adaptable Team Lead to manage a team of call center agents supporting a banking client. While prior banking experience is preferred, it is not mandatory. The ideal candidate should be a fast learner, strong problem solver, and confident decision-maker. They must be able to build and maintain effective relationships with both clients and agents and demonstrate flexibility with scheduling to meet operational needs.

QUALIFICATIONS:

• Experience in a call center environment; leadership experience preferred.
• Banking experience is a plus but not required.
• Strong analytical, decision-making, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.
  Flexible and responsive to changing business needs.
  Job Type: Full-time
  Pay: $20.00 per hour
  Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In perso

• Oversee daily team operations and ensure service levels are met.
• Coach and mentor agents to improve performance and engagement.
• Handle escalations and ensure timely issue resolution.
• Maintain strong client relationships and ensure service excellence.
• Monitor performance metrics and provide actionable insights.
• Conduct team meetings and training sessions.
• Ensure compliance with banking standards and internal policies.
• Adapt to flexible scheduling, including weekends or extended hours.