Banking Center Manager - Kwajalein BC (Full-time) Req #2275 at Techfaya Innovations Pvt Ltd

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Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Business Management, Risk Management, Operational Excellence, Customer Relationship Management, Talent Management, Team Leadership, Financial Acumen, Interpersonal Skills, Organizational Skills, Communication Skills, Microsoft Office, Conflict Resolution, Regulatory Compliance, Budget Management, Strategic Planning, Performance Coaching

Industry

Description

Requisition #2275 BCM @ Kwajalein BC (Republic Marshall Islands). Sponsorship may be available for this position. The Banking Center Manager (BCM) operates as a business owner for one or more banking centers. The BCM is responsible for fostering a team environment and customer-centric atmosphere while managing risk and ensuring operational excellence. The BCM holds a critical leadership role, ensuring all aspects of the banking center run effectively and cohesively. Primary Responsibilities General Management · Lead the banking center team and direct operations, ensuring efficient and compliant processes · Responsible for managing security, financial and reputational risk while fulfilling the financial needs of our customers · Direct activities in support of business development, community involvement and Command relations within Community Bank’s budget · Responsibilities include all tasks and skills included in the Banking Center Operations Supervisor, Banking Center Service Coordinator and Banking Center Service Specialist job descriptions Risk Management and Operational Excellence · Drive operational excellence by engaging staff on business strategy and performance results · Execute risk and service delivery strategy and evaluate key performance indicators to identify opportunities for improvement · Emphasize the need to exceed metrics while also focusing on long-term strategies and goals · Adhere to and enforce internal and regulatory policies, procedures and processes · Proactively identify and manage risk in business, product and service transactions · Ensure development of appropriate customer engagement · Successfully resolve customer concerns and escalate in a timely and professional manner · Responsible for associate and customer safety · Exercise overall responsibility for the proper level of banking center oversight o Controls are in place and practiced to ensure processes, procedures and supporting documentation are completed accurately and in a timely manner o Risk is minimized for each center · Maximize ATM usage and availability; ensure proper marketing materials are displayed and professional site appearance is consistently maintained · Meet or exceed operational performance goals as measured by the Banking Center Control Review (BCCR) Customer Experience · Lead the lobby and choreography of customer traffic; know the center’s customer base, understand their need · Foster a customer-centric environment where associates are accountable for delivering an exceptional customer experience and exceeding customer expectations · Drive customer relationship management and assist with service and service leadership · Understand the drivers of, and opportunities to enhance, customer satisfaction in the center · Effectively communicate with your manager and other leaders/business partners · Assist customers using self-service technologies, such as ATMs, online banking or mobile banking · Hold associates accountable to deliver for our customers · Ensure local Command officials understand the Bank’s mission and Overseas Military Banking Program and regularly meet to discuss relevant issues and service delivery Talent Management · Responsible for daily management of banking center associates · Observe, model and coach the banking center team on proper execution of risk and service strategy · Personally invest in talent through recruiting, interviewing, hiring, training and developing associates · Ensure training is completed on time · Drive associate performance through active/continuous coaching, continued education, performance plans · Exercise overall responsibility for associate training and development using E-solutions Supervisory · Has technical, disciplinary and associate developmental responsibility for assigned associates · Effectively manage budgeted FTE and remain within authorized limits · Possess thorough knowledge of Human Resources (HR) processes by completing and preparing the entire range of HR documents for employees · Award associates through the various recognition programs available · Lead all associates to demonstrate a commitment to Diversity and Inclusion (D&I), model behaviors which value each individual for their unique contribution and create an environment that allows each associate to reach their potential Required skills: · Business relevant associates’ degree (examples: business management, business administration, finance) Experience can be substituted for education on a two (2) years’ experience to one (1) year education, thus 4 years’ specialized experience with no associates’ degree. · A minimum five (5) years’ sales and/or customer service experience · A minimum of three years’ recent experience building, leading, managing and coaching a team · Proven results exceeding goals in a customer-centric, results-driven environment · Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals · Proven customer service skills and the ability to resolve problems independently or escalate as appropriate · Strong financial and business acumen · Proven record of balancing risk and making sound decisions while achieving business goals · Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service · Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results · Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills · Proficiency in computer skills and professional programs (for example, Microsoft Office) · Availability to work extended hours as required to run the business Desired skills: · Business relevant Bachelor’s degree · Current Banking Center Manager experience strongly preferred · Experience in the following industries: consumer banking/financial services, mortgage, retail, hospitality or military.

Responsibilities

The Banking Center Manager acts as a business owner responsible for leading team operations, managing financial and reputational risk, and ensuring operational excellence. They focus on fostering a customer-centric environment while overseeing talent development and maintaining strong relations with local Command officials.