Brief Role DescriptionThis is a Customer Service Officer role supporting members with general banking enquiries, online and mobile banking support, troubleshooting issues, and helping customers navigate digital banking platforms. It's a phone-based role in a KPI-driven environment.

Ideal Candidate• Strong customer service experience (banking helpful but not essential)• Excellent communication skills and enjoys speaking with customers• Comfortable handling a high volume of inbound calls• Tech-savvy and quick to learn new systems• Strong problem-solving skills• Positive attitude and genuine interest in building a career in banking

Requirements added by the job poster

• 3+ years of work experience with Contact Centers

• 3+ years of work experience with Customer Service Representatives

Brief Role DescriptionThis is a Customer Service Officer role supporting members with general banking enquiries, online and mobile banking support, troubleshooting issues, and helping customers navigate digital banking platforms. It's a phone-based role in a KPI-driven environment.

Ideal Candidate• Strong customer service experience (banking helpful but not essential)• Excellent communication skills and enjoys speaking with customers• Comfortable handling a high volume of inbound calls• Tech-savvy and quick to learn new systems• Strong problem-solving skills• Positive attitude and genuine interest in building a career in banking

Requirements added by the job poster

• 3+ years of work experience with Contact Centers

• 3+ years of work experience with Customer Service Representatives