Banking Customer Support Call Centre "First Line" at RayaCX

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

0.0

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Banking Knowledge, English Communication, Arabic Communication, Problem Solving, Decision Making, Multitasking, MS Office, Customer Service Software

Industry

Outsourcing and Offshoring Consulting

Description

Job Description: We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Customer Support for our "First Line" department at RayaCX in Cairo, Egypt. As a member of our team, you will be responsible for providing exceptional customer service to our banking clients, ensuring their satisfaction and building strong relationships. Key Responsibilities: - Serve as the first point of contact for all banking customer inquiries and provide prompt, efficient, and accurate responses. - Handle a high volume of incoming calls, emails, and chat messages from customers and assist them with their banking needs. - Identify and escalate complex issues to the appropriate department for resolution. - Maintain a thorough understanding of all banking products and services offered by the company. - Keep up-to-date with industry trends and changes in banking regulations to provide accurate information to customers. - Collaborate with other team members to ensure a seamless customer experience. - Meet and exceed individual and team performance targets and KPIs. Qualifications: - Bachelor's degree in Business Administration, Finance, or a related field. - Excellent communication skills, both verbal and written, in English and Arabic. - Strong problem-solving and decision-making abilities. - Ability to multitask and work under pressure in a fast-paced environment. - Proficient in using MS Office and customer service software. - Willingness to work flexible hours, including weekends and holidays. We Offer: - Competitive salary and benefits package. - Continuous training and development opportunities. - A dynamic and collaborative work environment. - Opportunities for growth and career advancement within the company. If you are passionate about providing exceptional customer service and have a strong interest in the banking industry, we encourage you to apply for this position. Join our team at RayaCX and be a part of a company that values its employees and their contributions to our success.

Responsibilities

Act as the first point of contact for banking customers via calls, emails, and chat to resolve inquiries. Maintain deep knowledge of banking products and escalate complex issues to appropriate departments.