ull job description

Reed Banking is partnered with an international bank seeking a proactive and customer-focused Operations Officer to join its London-based team. This is an excellent opportunity for an individual with retail banking operations experience who enjoys a varied role covering account opening, KYC, loan administration and operational support.

Key Responsibilities

Account Opening & Customer Onboarding

Process new account opening applications accurately and efficiently.
Conduct KYC, AML, sanctions and customer due diligence checks in line with regulatory requirements.
Complete customer risk assessments and profiling.
Ensure all onboarding and account maintenance documentation is complete and compliant.

Banking Operations

Perform day-to-day teller activities, including start and end-of-day balancing.
Process over-the-counter transactions and customer requests.
Support foreign exchange transactions, account inquiries, statements, certifications and remittance-related services.
Validate and process initial account deposits.
Prepare accounting entries and support daily reconciliation activities.
Scan, file and maintain transaction records and banking documentation.
Manage incoming correspondence and administrative records.

Loan Administration

Assist with the processing and administration of loan transactions.
Maintain accurate records of outstanding facilities and related documentation.
Support interest calculations, payment processing and reporting requirements.
Ensure loan records remain accurate, complete and up to date.

Risk & Compliance

Ensure all activities adhere to KYC, AML, Counter Terrorist Financing (CTF) and sanctions requirements.
Follow internal controls, operational procedures and transaction approval authorities.

Knowledge & Qualifications

Degree educated or equivalent, preferably in Business, Finance or a related discipline.
Understanding of retail banking products and services.
Knowledge of KYC, AML, sanctions and regulatory compliance requirements.
Understanding of operational risk and corporate governance principles.

Skills & Experience

Previous experience within retail banking operations or branch banking,
Strong communication skills, both written and verbal.
Excellent attention to detail and organisational skills.
Comfortable working in a regulated banking environment.
Strong IT and systems literacy.
Ability to prioritise workloads and perform effectively under pressure.

What's on Offer

Opportunity to join a well-established international banking organisation.
Broad retail banking operations exposure.
Varied role encompassing banking operations, compliance and administration.
Collaborative and supportive working environment.

Responsibilities