Banking Sector | Program Manager at Devoteam

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITIL v4, SRE, DevOps, FinOps, Monitoring, Observability, Automation, Dynatrace, ServiceNow, Ansible, Cloud, Hybrid Infrastructures, RHEL, Performance Optimization, Incident Reduction, Problem Management, Data-Driven Dashboards

Industry

Business Consulting and Services

Description

Company Description At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better. Job Description Define and manage the global IT Stability Program roadmap, ensuring full alignment with the CTO strategy and Production Excellence goals. Chair Steering Committees and provide transparent reporting to senior executive management. Drive strategic initiatives focused on incident reduction, problem management, and performance optimization by implementing industry frameworks such as SRE, ITIL4, and FinOps. Establish and track critical metrics (MTTR, MTTD, SLA adherence). Implement data-driven dashboards for continuous visibility, trend analysis, and performance tracking. Partner with Engineering and DevOps teams to enhance observability and automation using tools such as Dynatrace, Ansible, and ServiceNow. Act as the single point of contact for the Stability Program, fostering a culture of accountability and continuous improvement across support teams, project leads, and business stakeholders. Ensure all stability initiatives align with IT risk management, cybersecurity, and regulatory frameworks (e.g., SOX, GDPR). Lead proactive risk assessments and audit reviews. Support APS managers and engineers in adopting best practices through workshops, training, and the promotion of a cross-team collaborative culture. Qualifications Master’s degree in Information Technology, Engineering, or a related field. 8+ years of experience in IT Production / Application Support, including at least 3 years in a dedicated Program or Project Management role. Strong understanding of ITIL v4, SRE (Site Reliability Engineering), DevOps, and FinOps methodologies. Hands-on experience with monitoring, observability, and automation tools (e.g., Dynatrace, ServiceNow, Ansible, Grafana, ELK stack). Familiarity with Cloud and hybrid infrastructures (AWS, Azure, Kubernetes) and migration projects (e.g., RHEL). Fluency in English and Portuguese (both written and spoken). Proficiency in French (plus). Additional Information Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities. Contract type: Permanent contract

Responsibilities

Define and manage the global IT Stability Program roadmap, ensuring alignment with the CTO strategy. Drive strategic initiatives focused on incident reduction and performance optimization.