Your new role

As a Hardship Consultant, you'll support customers experiencing financial challenges, taking the time to understand their individual circumstances and identify suitable options.

Working in a fast-paced customer service environment, you'll be responsible for:

• Managing inbound and outbound customer calls
• Supporting customers experiencing financial hardship
• Understanding individual customer circumstances
• Discussing suitable repayment and hardship solutions
• Managing sensitive and challenging conversations with empathy and professionalism
• Maintaining accurate customer records and case notes
• Applying strong problem-solving skills to individual customer situations
• Delivering positive and fair customer outcomes

This is a customer-focused role where your ability to listen, build rapport and confidently navigate sensitive conversations will be key.

You'll work across multiple systems while maintaining a high level of accuracy, professionalism and attention to detail.

What you'll need to succeed

We're looking for confident, resilient and customer-focused people with:

• Strong customer service experience
• Excellent communication and rapport-building skills
• Confidence handling sensitive or challenging conversations
• Strong problem-solving and negotiation skills
• Empathy, resilience and a customer-first mindset
• The ability to learn and navigate multiple systems and a high attention to detail
• Full Australian working rights and availability to work full-time hours (No student Visa's, if you have a pathway to PR you can apply)

Experience within banking, financial services, hardship, collections or contact centres will be highly regarded, but we're also interested in candidates from retail, hospitality, fast food and other customer-facing environments who can demonstrate strong communication, resilience and problem-solving skills.

Your new role

As a Hardship Consultant, you'll support customers experiencing financial challenges, taking the time to understand their individual circumstances and identify suitable options.

Working in a fast-paced customer service environment, you'll be responsible for:

• Managing inbound and outbound customer calls
• Supporting customers experiencing financial hardship
• Understanding individual customer circumstances
• Discussing suitable repayment and hardship solutions
• Managing sensitive and challenging conversations with empathy and professionalism
• Maintaining accurate customer records and case notes
• Applying strong problem-solving skills to individual customer situations
• Delivering positive and fair customer outcomes

This is a customer-focused role where your ability to listen, build rapport and confidently navigate sensitive conversations will be key.

You'll work across multiple systems while maintaining a high level of accuracy, professionalism and attention to detail.

What you'll need to succeed

We're looking for confident, resilient and customer-focused people with:

• Strong customer service experience
• Excellent communication and rapport-building skills
• Confidence handling sensitive or challenging conversations
• Strong problem-solving and negotiation skills
• Empathy, resilience and a customer-first mindset
• The ability to learn and navigate multiple systems and a high attention to detail
• Full Australian working rights and availability to work full-time hours (No student Visa's, if you have a pathway to PR you can apply)

Experience within banking, financial services, hardship, collections or contact centres will be highly regarded, but we're also interested in candidates from retail, hospitality, fast food and other customer-facing environments who can demonstrate strong communication, resilience and problem-solving skills.