Banking Specialist - Contact Centre at Westpac New Zealand

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Personal Lending Assessment, Credit Decision Making, Financial Analysis, Customer Relationship Management, Digital Platform Proficiency, Communication Skills, KiwiSaver Knowledge, Insurance Solutions

Industry

Banking

Description

As a Banking Specialist, you’ll support customers through meaningful, solution‑focused conversations across phone, email and digital channels. The role has a strong lending focus, where you will assess, approve and progress personal lending applications while delivering an exceptional customer experience. You’ll: • Assess personal lending products (Credit Cards, Personal Loans, Overdrafts) and progress into Home Lending • Have quality lending conversations and make responsible credit decisions • Support customers with KiwiSaver and insurance alongside lending solutions • Build trusted relationships and identify additional solutions to support customers’ financial goals • Develop strong credit, financial analysis and decision‑making capabilities What we’re looking for We value attitude, capability and a growth mindset. You may bring: • Contact centre and/or financial services experience (preferred, not essential) • Strong communication and relationship‑building skills • Confidence working with digital platforms • A genuine passion for helping customers succeed • Willingness to learn and grow a long‑term career in banking Hours of work Your ordinary hours will be between 8:00am – 7:00pm (Monday to Friday) and 8:00am – 4:00pm (Saturday), operating on a rotational roster. Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 12 May 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

Support customers across phone, email, and digital channels with a focus on assessing and approving personal lending applications. Build trusted relationships to identify financial solutions and support customers' long-term financial goals.