Banking Support Specialist (Full-time) at Pathway Bank

Cairo, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem-Solving, Time-Management, Customer Service, Banking Knowledge, Data Processing, Attention To Detail

Industry

Banking

Description

Description Pathway Bank is seeking a dedicated Banking Support Specialist to join our team in Cairo, Nebraska – located just outside of Grand Island. Why Choose Pathway Bank? At Pathway Bank, we’re committed to serving our customers, valuing our employees, and strengthening the community. As a growing institution, we offer opportunities for professional development in a supportive and collaborative environment where your contributions are valued. Your Role and Impact As a Banking Support Specialist, you’ll play a vital role in delivering outstanding service to our customers and ensuring smooth banking operations. Key responsibilities include: • Serve as the primary contact for all incoming phone calls and address all requests timely and professionally. • Maintain comprehensive, prompt, and efficient customer service transactions with a high degree of accuracy. • Demonstrates a proficient understanding and knowledge of the bank’s products and services to be able to assist customers with account queries, answers customer questions and investigate and correct errors. • Monitor returned mail by utilizing Digital Banking messages or letters to update customer addresses. • Print and mail nightly notices. • Monitor and send letters as appropriate for overdrawn accounts. • Balance accounts to product reports. • Monitor the New Accounts Report for user code discrepancies. • Verify closure of accounts to ensure they have a zero balance and debit card(s) deactivated. • Validate the scanning and processing of Debit card orders. • Support and assist data processing changes as it relates to the core system. • Assists in special projects. • Provides coverage for other departments at various locations when needed. What We Offer At Pathway Bank, you’ll find more than a job – you’ll find a supportive team, opportunities for growth, and the chance to make an impact in our community. Our Benefits Package Includes: -Health insurance (70% of premium paid by Pathway Bank) -Dental and Vision Insurance -Paid Parental Leave -Paid Volunteer Leave -Employer Paid Long-Term Disability -Employer Paid Life Insurance -Paid Bereavement Leave -Semi-Annual & Annual Bonus Potential -401(k) Plan with Employer Match -Paid Time Off (PTO) & Holidays -Employee Assistance Program (EAP) -Employee Discounts -Professional Development and Continued Education Opportunities -Wellness Program & Incentives Requirements · Education: High School Diploma required; college coursework is a plus. · Experience: Minimum of one year in banking or a related financial role strongly preferred. · Skills: Strong communication, problem-solving, and time-management abilities. Position Details: · Type: Full-time, on-site. · Schedule: Monday–Friday, 40 hours/week, with occasional overtime. · Location: Cairo, Nebraska Apply Today and join us on the path to building stronger communities and brighter futures.

Responsibilities

The Banking Support Specialist serves as the primary contact for customer inquiries, ensuring timely and professional responses. They maintain accurate customer service transactions and assist with various banking operations.