SKILLS AND QUALIFICATIONS:

• Experience developing and managing a high-performance team.
• Experience in high volume transaction processing environments.
• Proficient in speaking, reading and writing English as this position requires interfacing verbally with the public, tenants, peers and supervisors.
• Ability to prepare written reports and complete log sheets.
• Excellent general math skills.
• Ability to determine next level involvement for problem resolution.
• Must demonstrate good judgment.
• Ability to think and work independently as well as part of a team.
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.
• This position demands the knowledge of electronic banking and credit card processing and high proficiency in MS Office products, with a focus on Excel.

EDUCATION AND EXPERIENCE:

• Bachelor-s degree preferred.
• Degree in Accounting preferred.
• At least 4-7 years of previous experience in Back Office Operations at a Financial Institution, Accounting, Accounts Payable, and/or HOA Management Company.

PHYSICAL REQUIREMENTS:

• Proficient in speaking, reading, and writing English as this position requires interfacing verbally with the public, tenants, peers, and supervisors.
• Must possess time management and organization skills to effectively prioritize multiple objectives and achieve volume goals.
• Ability to interact successfully with all levels of management.
• Ability to prepare written reports and complete log sheets.
• Excellent general math skills.
• Ability to determine next-level involvement for problem resolution.
• Must demonstrate good judgment.
• Ability to think and work independently as well as part of a team.
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.
• Proficient with various Microsoft applications such as Word, Excel, PowerPoint, MS Teams, Outlook, etc.
• Comfortable working with various web applications and navigating online banking websites.
  Work Location: Las Vegas, NV
  Work Hours: Monday to Friday

DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

• Lead and develop a team to ensure client deliverables are completed in a timely and accurate manner.
• Assign and oversee job duties and supervise the day-to-day responsibilities for the Banking Coordinators.
• Oversee and ensure accurate processing of all items related to monthly ACH reserve contributions.
• Assist with review and transmission of ACH transfers prepared by the Banking Coordinator.
• Ensure appropriate quality control processes are in place.
• Responsible for researching, managing and resolving inquiries related to account transactions.
• Ensure adequate coverage for all treasury functions and assist as needed.
• Serve as a liaison with banking partners, FirstService Financial investment manager, and internal clients.
• Monitor and review investment recommendations processes are completed timely and accurately.
• Review FFI investment recommendations received through Zendesk.
• Generate and review accounts without excess FDIC insurance with balances over $250,000 quarterly and provide recommendations to the Regional Directors and/or Community Vice Presidents.
• Review and complete Banking Support tickets received through the Manage Engine Service Desk.
• Ensure the maintenance of authorized signers on bank signature cards and perform periodic signature card audits.
• Responsible for overseeing and administering online banking services (ACH Positive Pay, Reverse Positive Pay, ACH - Wire Transfer services, Onsite-Electronic Deposits (OED), User Entitlements).
• Ensure timely account setups for onboarding associations.
• Ensure timely account closure for offboarding associations.
• Administer the Purchase Cards (P-Card) Program with setup, maintenance, monthly reconciliation, fraud notifications, card orders.
• Develop and/or maintain Standard Operating Procedures (SOPs).
• Responsible for seamless implementation of banking-related initiatives.
• Ensure CPA engagement letters are received for taxes and/or financial audit or review services.
• Oversee the distributions of financial audits and reviews, tax returns - record keeping.
• Ensure timely processing of tax returns, scheduled or extension payments are made and the distribution of tax returns or tax extensions to the Community Manager.
• Ensure that all documents are properly tracked and distributed - archived appropriately.
• Ensure that all bank statements are retrieved and saved for the purpose of the monthly production of financials.
• In depth knowledge of accounting system (CAM Accounting), Connect and other proprietary tools.
• Attend client facing meetings as necessary.
• Resolve escalated issues from external or internal customers.
• Collaborate with other accounting departments to provide appropriate support.
• Maintain staffing coverage and related contingencies to ensure on-time delivery of services.
• Review the Banking Coordinators- work production as appropriate.
• Regular meetings with individual associates as well as team meetings to ensure progress towards goals and development.
• Assist other management team members in the recruiting, hiring, managing and separation of personnel.
• Model FirstService Residential’s leadership principles in every aspect of the job.
• Promotes excellence in others by meeting company standards of quality.
• Takes full responsibility for all aspects of FirstService Residential’s service.
• Ensure associate work processes, roles/responsibilities, habits and payroll processes are executed according to FirstService Residential policies and applicable wage and hour laws; review and approve payroll with strict adherence to deadlines for area of responsibility.