MINIMUM QUALIFICATIONS

• 2-year College Degree Preferred
• Knowledge of:
• Collection processes
• U.S. Bankruptcy system
• Recovery procedures for non-bankruptcy charge-offs
• Skip tracing

This role is responsible for analyzing and tracking incoming bankruptcy notices and payments on bankrupt and recovery accounts. The ideal candidate should have:

• Strong organizational skills
• Excellent communication skills
• The ability to make sound, independent decisions

ESSENTIAL DUTIES

• File Proofs of Claim in CH13 and CH7 asset cases
• Process bankruptcy discharge and dismissal notices in system
• Handle reaffirmation agreements
• Prepare legal assignments and assist with skip tracing/asset location
• Research and resolve account disputes
• Complete credit line closures per guidelines
• Charge off delinquent loans and shares on the core system
• Investigate/respond to credit reporting & ChexSystem disputes
• Update member credit account status
• Report negative shares charge-offs to ChexSystem
• Assist members with disability, unemployment, and death claims
• Assign vehicles for repossession and review Stored/Lien Sale notices
• Prepare Notices of Intent, Deficiency Balance Notices, Fannie Mae Solicitation Letters, and Breach Notices
• Prepare invoices for collections department
• Manage phone queues per service level agreements
• Support collection and branch staff to resolve member issues
• Post monthly payments from Bankruptcy Trustees, Collection Agencies, Attorneys, and Members
• Collect past due balances on charged-off loans/shares
• Negotiate payment arrangements and assist with asset liquidation
• Maintain professionalism and regulatory compliance in all member interactions
• Support and implement management decisions as needed
• Perform other duties as assigned

This role is responsible for analyzing and tracking incoming bankruptcy notices and payments on bankrupt and recovery accounts. The ideal candidate should have:

• Strong organizational skills
• Excellent communication skills
• The ability to make sound, independent decision