ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Job Description

QUALIFICATIONS:

• O-Level and above, or same level of education
• Good communication skills and guest relations.
• Fluent spoken English and written English
• Strong computer knowledge of Microsoft Office
• The ability to work well with a large group of people in a team environment
• Friendly personality with positive attitude
• Must be able to work well in stressful, high-pressure situations
• Ability to work a flexible schedule including nights, days, weekends and Public holidays

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Plan the manning allocation/work assignment as per events requirement and assist the management on controlling labour expense
• Ensure that car passes, food tags, tent/place cards for operations are prepared for service team and assist in tasks according to event guest’s needs and comply with departmental standards
• Check on the previous day bills, BEOs and assignment sheets are printed and filed accordingly. Arrange BEOs in sequence for kitchen meeting
• Prepare and update all electronic signage for each event
• Communicate and co-ordinate all casual manning requisition and registration
• Perform manning accrual duty on monthly basic
• Perform or assist in the manager and administrative duties whenever is required or when is assigned
• Provide immediate attention to guest complaints and must be dealt with according to the established procedures and report to Banquet Operation Manager or Banquet Duty Manager within 30 minutes of occurrence.
• To follow up and to establish correct procedures to prevent future recurrence