JOIN OUR TEAM:

Work in a fast paced, upscale convention centre with a dynamic team that boasts of employee diversity and which is built on mutual respect, collaboration, and excellent service. Infinity Convention Centre provides employees with the same level of care and attentiveness that we expect to be shared with our guests.
We offer flexible scheduling based on the weekly availability you provide.

· Demonstrate a thorough understanding of all ICC service standards and consistently project these standards while on duty
· Monitor, guide, and coach team members to ensure adherence to these high service expectations
· Take charge of event preparation, ensuring all logistical details are organized efficiently to meet or exceed service time targets
· Take full ownership of assigned events, ensuring all aspects of the service are executed flawlessly
· Maintain effective communication with both the team and clients, fostering an environment of collaboration and excellence
· Review and understand all Banquet Event Orders (BEOs) in detail before each shift, ensuring that all event-specific needs and expectations are clear and actionable for the team
· Serve as the primary point of contact for clients, ensuring that all interactions are handled with professionalism and care
· Maintain a high standard of personal grooming and appearance, and monitor staff for compliance to these standards
· Manage critical staff-client interactions and provide feedback on staff performance, recommending staffing adjustments when necessary to optimize service delivery
· Complete any additional duties as assigned by supervisors