Banquet Captain - Shift at Allison Inn & Spa

Newberg, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

24.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Communication, Problem Solving, Time Management, Multitasking, Customer Service, BEO Familiarity, Supervision, Coaching, Safety Compliance, Inventory Monitoring, Physical Stamina, Event Setup, Food Handling, Alcohol Service

Industry

Hospitality

Description

The Allison Inn & Spa is Oregon Wine Country's first full-service luxury resort in the heart of the Willamette Valley. Meetings & Events at The Allison Inn & Spa has elegant, dedicated function space in the west wing. Reflecting the bounty of the Willamette Valley, our seasoned culinary team at JORY delivers an array of elegant foods featuring seasonal catering menus. At The Allison Inn & Spa, our working philosophy is a commitment to excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing excellent service and meaningful memories for our guests. Join us as we strive for excellence. The Allison Inn & Spa Standards of Excellence * At all times, cultivate a welcoming environment for our guests: great guests with a smile, learn and use guest names, welcome returning guests * Thank guests and invite them to return * Consistently demonstrate teamwork – sharing workload responsibilities with a positive attitude * Maintain confidentiality: refrain from gossip, rumors, or inappropriate workplace language * Interact professionally at all times with guests, suppliers and other team members * Support management business decisions * Learn and comply with The Allison Inn & Spa policies and procedures * Follows all safety policies and procedures Duties and Responsibilities – Essential Tasks * Embraces a team-oriented attitude at all times while maintaining a positive and collaborative mindset * Ability to communicate proactive solutions to current and potential problems * Ability to work independently or lead a team, efficiently and productively * Wears proper uniform at all times in line with the team member handbook * Follow all rules and regulations of The Allison Inn and Spa Food and Beverage Department * Lead and supervise the banquet team through a successful event- creating team members assignments, ensuring team members is following uniform and service standards, ensure breaks are taken -and at appropriate times- etc. * Ability to hold a pre-shift meeting with team members reviewing the BEO, group resume, assignment list, set list, and timeline for the event * Welcoming guests upon their arrival and assisting them with any requests * Meet and greet group contacts ensuring BEO timeline is reviewed and accurate to our knowledge for the event * Developing and providing team members with the necessary coaching during their shift, including customer service and serving etiquette * Ability to effectively communicate guest requests or changes to the appropriate outlets, such as front desk, kitchen, restaurant/bar, housekeeping, sales, and spa * Familiarity with Banquet Event Orders (BEO) * Coordinate BEO details with kitchen chefs, banquet managers, and banquet team * Running the floor and coordinating the food and drink service by liaising with the kitchen and service team members * Tending to guests' requests, questions, and complaints * Ensuring that the venue and facilities remain neat and clean * Ensures all rooms are set to go, and team members are in the correct place in line with the “15-minute ready rule” * Supervise and assist team members throughout the event working side by side for pre-event set up, event execution and post event set up * Managing the setup and breakdown of events, with and without diagrams * Inspect room sets ensuring rooms are set 100% for the next event * Inspect room sets ensuring rooms are set 100% “to show” at all times * Supervises the safe handling and proper storage of all banquet equipment * Thorough knowledge of emergency procedures * Ensure all applicable safety regulations are communicated and adhered to * Practices and reinforces proper execution of safety standards * Ability to perform opening and closing responsibilities of the department- including but not limited to the following: locking and unlocking doors, ensuring lights are on/off, rooms are to temperature, administrative duties are complete, and maintenance issues are reported * Ability to begin event report for the shift- submit if closing out the day * Ability to pre-ring banquet checks for the shift- submit if closing out the day * Monitoring the inventory of supplies, equipment, and furniture * Any additional duties assigned by management Job Skills/Requirements/Qualifications * High school diploma or GED * Degree in hospitality or similar preferred * A minimum of 2 years’ experience as a banquet server or similar; prior banquet captain experience preferred * Excellent leadership abilities and the ability to manage many team members * Great time management and multitasking abilities * Excellent written and verbal communication abilities * Ability to read and follow written instructions in English * The ability to provide an excellent level of customer service, even in stressful situations * Good stamina for physical tasks, such as moving and lifting furniture and standing for long periods of time * Willingness to work long hours, irregular shifts, and on weekends and holidays * Successfully pass a pre-employment background investigation * Successfully pass a pre-employment drug screen * Must have current Oregon Food Handler’s and OLCC permits * Adhere to The Allison Inn & Spa grooming and appearance standards, or ability to adjust appearance accordingly Working conditions/Physical Requirements * Standing, walking, bending, reaching and kneeling for extended periods of time, up to ten (10) hours per shift * Ability to work indoors or outdoors events * Ability to lift 50 pounds * Use of hands and arms to feel, handle, reach, and touch * May be subject to high noise levels * Work in a smoke-free and drug-free environment * Work irregular hours, when necessary, as hours are based on business * Ability to work all shifts when necessary, including days, mids, nights, weekends and holidays * A positive attitude with a desire to create a motivated team * Ability to effectively communicate with all team members * Ability to understand room sets and turns * Basic knowledge of Microsoft office * Ability to read, write, and speak English

Responsibilities

The Banquet Captain is responsible for leading and supervising the banquet team through successful events, which includes conducting pre-shift meetings, assigning tasks, ensuring service standards are met, and coordinating all aspects of food and beverage service with kitchen and management staff. Essential duties also involve welcoming guests, reviewing Banquet Event Orders (BEOs), providing on-shift coaching, managing setup and breakdown, and ensuring all safety and operational procedures are followed.