Banquet Concierge at IHG Career

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

21.0

Posted On

22 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Coordination, Event Planning, Client Files Management, Signage Creation, Vendor Coordination, Staff Scheduling, Attendance Tracking, Timecard Management, Calendar Maintenance, Inventory Records, Internal Communication, VIP Guest Support, Problem Resolution, Event Execution, Supply Purchasing

Industry

Hospitality

Description

JOB OVERVIEW: Provides high-level administrative and coordination support to the Director of Banquets to ensure seamless planning, communication, and execution of all banquet and event operations. DUTIES AND RESPONSIBILITIES: * Welcome and assist guests upon arrival, offering clear information regarding event schedules, seating arrangements and venue layout. * Ensure contracts, BEOs, and client files are accurate and complete. * Ensure all Banquets signage is created and displayed according to offerings and BEO specifications. * May coordinate outside vendor services needs where appropriate (ordering or renting supplies, contract labor providers). * Assist with staff scheduling, attendance tracking, and timecards. * Maintain event calendars, function books, and master schedules. * Assist with inventory records for banquet supplies and equipment. * Serve as a point of contact between the Director of Banquets and internal departments. * Maintain a calm, organized presence during high‑volume events and time‑sensitive situations. * Provide support to VIP guests and accommodate dietary, accessibility, and cultural requirements. * Anticipate guest needs and resolve concerns promptly to maintain exceptional service standards. * Respond to guest inquiries and special requests with professionalism and efficiency. * Work closely with banquet staff, servers, captains, and event managers to ensure seamless event execution. * Identify and assist in planning for the purchasing of supplies, equipment, facilities and services necessary to maintain an efficient office. * May coordinate outside vendor services needs where appropriate (ordering or renting supplies, contract labor providers). * Perform other duties as assigned. QUALIFICATIONS: * High school diploma or GED required, associate or bachelor’s degree in hospitality, Business Administration, or related field preferred * 1–3 years of administrative experience (hospitality or event environment strongly preferred) * Experience supporting a Director of Banquets, Catering, or Sales team is a plus The hourly rate for this role is $21.00. We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled. Who we are Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information: * The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. * No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. * If you require reasonable accommodation during the application process, please click here [https://careers.ihg.com/en/faq/#heading-6]. * IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here [https://careers.ihg.com/en/faq/#heading-7] for our agency policy. * If you are a resident of or applying to a job opening in the State of Washington, please click here [https://careers.ihg.com/en/faq/#heading-9] to read about applicable benefits.

Responsibilities

This role provides high-level administrative and coordination support to the Director of Banquets, ensuring the seamless planning, communication, and execution of all banquet and event operations. Responsibilities include welcoming guests, managing documentation like BEOs, assisting with staff administration, and serving as a key internal point of contact.