Company Description
We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances. We represent the renowned French living and Sofitel hospitality in Singapore.

Job Description

• Reports directly to the Director of Banquet Operations.
• Ensure that the meetings are well-planned and results-oriented.
• Conduct frequent and thorough inspection of Magnifique Meetings area.
• Ensure that the Operational Budget from the department is strictly adhered to.
• Assist in greeting and seating guests.
• Monitor the ambassadors and ensure that they adhere to the Sofitel operating standards as well as the service culture.
• Able to deal tactfully deal with guest.
• Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
• Serve food and beverage to guests in the restaurant/banquet area.
• Assist with the set-up of the outlet/banquet area
• Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
• Assure guests that their complaints or feedback will be dealt with and report to manager concerning any feedback given.
• Participate in the set-up of meeting rooms and assist in the up keeping of the brand standard.
• Ensure that the working areas are well maintained.
• Be helpful towards guests that need assistance.
• Clean and prepare tables for inflow of guests.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Coach and train team to deliver consistent service
• Perform all tasks to Sofitel Brand standards
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Qualifications

• Minimum 1 year experience in a similar role, preferably including 5 star experience.
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop staff.
• Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Effective numeracy, verbal and written communication skills.
• Appreciates and maintains an effective outlet for stress.
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.

Please refer the Job description for details