Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!
Job Description

VISA REQUIREMENTS:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

WHAT YOU WILL BE DOING:

• Team Leadership: Supervise and lead the Banquet team to ensure top-notch service standards.
• Operational Support: Assist the Director of Banquets with administrative duties such as scheduling, payroll, ordering, and inventory management.
• Guest Experience: Provide proactive, friendly, and professional guest service by addressing concerns swiftly and empathetically. Ensure clear communication and follow-up on all guest needs.
• Coaching & Development: Mentor the Banquet team by providing regular feedback, conducting performance reviews, and creating incentive programs.
• Process Improvement: Develop and maintain banquet policies and procedures to enhance quality, guest satisfaction, and cost-efficiency.
• Event Supervision: Oversee all aspects of event execution, from set-up to clean-up, ensuring brand standards are maintained and guests have a seamless experience.
• Collaboration: Work closely with the Conference Services & Catering teams to ensure a luxury guest experience.
• Staffing & Scheduling: Ensure appropriate staffing in alignment with labor, productivity, and CBA guidelines.
• Employee Relations: Foster a positive work environment by addressing colleague concerns and providing ongoing support.
• Health & Safety Leadership: Actively promote a safe working environment, ensure compliance with safety policies, and contribute to fire safety and emergency procedures.
• Sustainability: Participate in our Health & Safety, Recognition, and Planet 21 (Sustainability) Committees.
• Additional Duties: Perform other tasks as assigned to support team and operational success.

TO EXCEL IN THIS ROLE, WE’RE LOOKING FOR CANDIDATES WHO HAVE THE FOLLOWING QUALIFICATIONS:

• Experience & Leadership: Previous Banquet leadership experience and a service-focused personality.
• Strong Communication Skills: Ability to clearly convey ideas, actions, and opportunities while fostering strong relationships with all stakeholders.
• Problem-Solving Abilities: Strong interpersonal skills with a proven ability to address and resolve challenges.
• Team Player: A belief in building a strong team culture and setting the tone for high performance.
• Union Experience (Optional): Experience working in a Union environment is an asset.
• Certifications: Serving It Right certification is required.
• Flexibility: Ability to work a flexible schedule, including weekends, late nights, early mornings, and holidays.
  Additional Information