Banquet Manager

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

DESIRED SKILLS AND EXPERIENCE:

• Understanding of high-end luxury Resort products.
• Demonstrate adaptability to live in a remote location.
• Bilingual - Spanish & English
• When dealing with guests and internal customers you live by the Golden Rule.
• You will use your unique personality and service style to fulfill the Four Seasons Brand and Resort standards creating a special and memorable experience!

• Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors, and assistant managers in the Hotel’s Banquet Department to ensure that established cultural and core standards are met, long-range strategic planning for outlet operation.
• Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns, or special requests from guests, clients, and group contacts.
• Coordinate set-up requirements for hotel and off-site functions according to the banquet event order.
• Communicate directly with group contacts, Catering Managers, and Conference Services Managers to ensure all details of the function are done.
• Ensure quality and timeliness of all food items and provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience.
• Work closely with the Director of Food & Beverage, Executive Chef, and Director of Catering to design an effective menu and wine list while ensuring excellent product quality at a fair price. Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Work closely with the Director of Events and Style to operate and produce a unique event with Tamarindo Style. Participate in the design process with the events and production team.
• Coordinate set up and operations of external vendors working on banquet events, in collaboration with the Events and Conference Team.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Observe the physical condition of facilities, decoration inventory, and set up equipment in the banquet area and make recommendations for corrections and improvements as needed.