Banquet Manager | Full-Time | Pasadena Convention Center & Auditorium (CA) at Oak View Group

Pasadena, California, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

74052.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Event Planning, Customer Focus, Employee Relations, Coaching, Mentorship, Communication, Problem Solving, Inventory Control, Menu Planning, Point of Sale Systems, Cash Handling, Fire Safety Regulations, Technical Aptitude, Interpersonal Skills, Self-Direction

Industry

Entertainment Providers

Description

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Banquet Manager position supports the Director of Operations and may oversee service teams ranging from small groups of ten guests to large-scale events serving hundreds. Service styles may include retail concessions, hosted/no-host bars, casual to formal banquets, passed cocktails and hors d’oeuvres, buffets, and fully synchronized multi-course meals. The Banquet Manager plays a direct role in pre-planning logistics, set-up, service execution, break-down, and post-event cleanup This position provides leadership support and assistance with Catering, Bar, and Retail activities. The Banquet Manager will independently initiate and authorize all employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. The Banquet Manager will actively manage employee relations to maintain a positive, cooperative, and compliant work environment. The primary goals of this role are to support overall profitability and ensure exceptional guest satisfaction by maintaining high standards of customer service, safety, cleanliness, and sanitation. Success in this position requires open availability, professional presentation, outstanding interpersonal skills, strong self-direction, and a solid technical aptitude. This role pays an annual salary of $59,241-$74,052 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 6, 2026. Responsibilities Demonstrate and uphold OVG’s guest service standards. Ensure a complete understanding of event flow, needs, and staff assignments. Provide clear instruction and expectations during pre-shift meetings. Maintain strong customer focus and attention to detail throughout all tasks. Actively participate in all phases of catered events: pre-planning, set-up, service, breakdown, and cleanup. Direct vendors and set-up personnel as needed. Provide ongoing direction, supervision, coaching, and mentorship to hourly staff. Manage all aspects of employee relations, ensuring a positive and compliant work environment. Independently authorize employment actions in accordance with company policy. Assist with ongoing training, development, and supervision of full-time and hourly employees. Document employee performance and attendance issues per company standards. Generate event employee schedules and verify employee time as required. Support the effective management of Catering, Bar, and Concession operations. Ensure total compliance with all alcohol service policies; monitor service during events and report any issues immediately. Troubleshoot Point-of-Sale (POS) system issues, including both hardware and software. Assist with pre-planning logistics, including staffing, rental needs, pull sheets, timelines, diagrams, banquet packets, catering signage, menu descriptors, and post-event recap reports. Monitor product quality and ensure a high level of guest satisfaction. Communicate effectively with clients, event planners, culinary teams, hourly staff, and management. Participate in fostering strong working relationships across all departments. Maintain professionalism in all written and verbal communication. Qualifications Associate’s degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. 3-5 years related experience in catering and retail. Knowledge of Fire Safety Regulations and venue capacity loads. Knowledge of principles and techniques used in advancing, planning, coordinating and servicing a variety of wedding, social and corporate events. Familiar with inventory cost control and menu planning. Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+. Working knowledge of Point of Sale and timekeeping systems. Cash handling abilities; basic math skills including significant number manipulation. Ability to work on a variable work schedule (including evenings and weekends, Holidays, as required), depending upon event and business requirements. Good verbal and written communication skills. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Responsibilities

The Banquet Manager oversees service teams for various events, ensuring exceptional guest satisfaction and compliance with service standards. Responsibilities include pre-planning logistics, managing employee relations, and executing event services.