Banquet Manager at Hilton Hotels & Resorts

Cairns Regional, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Optimization, Staff Management, Event Management, Communication Skills, Leadership Skills, Cost Control, Guest Satisfaction, Training and Development, Team Building, Problem Solving, Health and Safety Compliance, Flexibility, Conference Operations, Relationship Management, Environmental Awareness

Industry

Hospitality

Description

A Banquet Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand. What will I be doing? As a Banquet Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience. A Banquet Manager will also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage all Banquets/Events Maintain exceptional levels of customer service Evaluate guest satisfaction levels with a focus on continuous improvement Propose ideas to build the range and quality of Conference and Banqueting operations Optimise sales and contain costs, identifying any areas for action Maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels meet business demands Ensure training is carried out on an ongoing basis Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Banquet team Comply with hotel security, fire regulations and all health and safety legislation Accountable for monthly stock takes Evaluate guest satisfaction levels with a focus on continuous improvement Ensure communication meetings are conducted and post-meeting minutes generated Be environmentally aware Assist other departments wherever necessary and maintain good working relationships Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Strong knowledge of hotel/leisure/service sector Record of success in Conference and Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty Exceptional communication skills Exceptional leadership skills to create a winning team Conference and Banqueting Operations experience in a managerial position in hotel/Events Centre Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Degree or diploma in Hotel Management or equivalent Passion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities

The Banquet Manager is responsible for managing all banquets and events in the hotel, ensuring an excellent guest experience while optimizing sales. This role includes evaluating performance, maintaining staffing levels, and ensuring compliance with health and safety regulations.