Banquet Manager at IHG Career

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Event Planning, Budget Management, Staff Coaching, Conflict Resolution, Time Management, Organizational Skills, Business Acumen, Customer Satisfaction Analysis, Workforce Planning, Negotiation, Service Delivery

Industry

Hospitality

Description

Join Our Team as Conference and Banquet Manager at Holiday Inn Kuala Lumpur Bangsar. About Us Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar – a gateway to key attractions around Kuala Lumpur. Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms. Guests can rejuvenate in our outdoor swimming pool and fitness center. Our all-day restaurant serves delicious Malaysian classics, while the lobby lounge offers fresh bakes and fuss-free Grab and Go options. Our flexible meeting spaces, including a ballroom for up to 400 guests, are ideal for organizing events. Do you see yourself as a Conference and Banquet Manager with Holiday Inn Kuala Lumpur Bangsar? We are seeking a passionate Conference and Banquet Manager who can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments. Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. Your day to day Every day is different, but you’ll mostly be: * Ensuring you have the right people, in the right numbers, with the right skills, working the right hours to deliver awesome events * Coaching and developing the team to maintain service delivery to brand standards and ensuring the appearance of the venue and staff are top notch * Organise and deliver daily briefings, meetings and training sessions as required * Manage and promptly resolve difficulties with service, guest comments and supplier issues; escalating as and if required * Manage department budgets and financial targets, attending payroll and workforce planning meetings * Collect and manage data derived from customer satisfaction surveys to identify trends and opportunities for continuous improvement * Manage and maintain stock levels for banquet resources (glassware etc.) and consumables (napkins, beverages etc.) * Working across teams within the hotel to deliver exceptional events What we need from you For you to be the ideal candidate, you should have the following: * At least 2 years’ experience in an F&B leadership role in an international chain hotel. * Ability to plan, delegate, lead and motivate a team. * Excellent time management and organisational skills, with great attention to detail. * Developed business acumen to understand budgets, forecasting, staffing levels and customer satisfaction. * Flexible and adaptive working approach. * A collaborator with a friendly and professional persona. * Mature and professional conflict resolution and negotiation skills. What we offer In return we'll give you a competitive benefit package including hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Responsibilities

Oversee the planning and execution of banquet and conference events while managing staff, budgets, and service standards. Ensure high levels of guest satisfaction through effective team coaching and operational management.