Company Description
Welcome to the heart of hospitality at Mercure Sydney, the flagship hotel of the Mercure brand in Australia. As a large, dynamic hotel, we pride ourselves on offering exceptional experiences for our guests and are now seeking an enthusiastic and talented Event Operations Manager to join our team. With 517 beautifully refurbished accommodation rooms, 12 versatile conference spaces, and a variety of vibrant food and beverage outlets, Mercure Sydney is where your career in events management can truly flourish.
Job Description

ABOUT THE ROLE

As the Event Operations Manager, you’ll be the driving force behind the seamless execution of every event we host. From the moment the event is planned to the post-event wrap-up, you will ensure our clients experience flawless, memorable events that exceed expectations. Your leadership will empower a dedicated team to create extraordinary experiences for every guest, every time.

KEY RESPONSIBILITIES

• Serve as the main point of contact for clients, providing personalized service and ensuring their needs are met with excellence.
• Lead and inspire a team who are passionate about creating memorable guest experiences.
• Collaborate with the Event Sales team to align client expectations with operational planning, ensuring a seamless event experience.
• Oversee the day-to-day operations of events, ensuring smooth execution, adherence to timelines, and high levels of client satisfaction.
• Manage all logistical elements, including setup, event execution, and teardown, ensuring flawless coordination.
• Proactively address any challenges during events, ensuring minimal disruption and maintaining the event’s integrity.
• Evaluate each event’s success, gathering insights to continually improve the guest experience.
• Manage staffing needs, rosters, timesheets, leave planning, and payroll to ensure the team operates efficiently and effectively.
• Track key performance indicators (KPIs) to measure success and identify opportunities for improvement.
• Foster strong relationships with clients, vendors, and internal teams to ensure effective communication and collaboration across all event stages.
  Qualifications