Description:
The Hilton Garden Inn located in Missoula, Montana is looking to add to our hospitality family! The six-story, 146-key hotel is located just outside of downtown Missoula and offers a comprehensive range of amenities including a separate full-service restaurant and 22,000 square feet of meeting space, making it the second largest conference center in the state. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

KNOWLEDGE, SKILLS, AND ABILITIES

• Previous wait staff experience
• Knowledge of catering practices
• Standing and walking for varying lengths of time, including long periods
• Excellent communication skills
• Excellent customer service skills
• Speak, read, write, and comprehend the English language, proficiently; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
• Able to utilize quick thinking and apply quick resolution to guest issues in accordance with the brand standards
• Able to work in fast paced environment
• Able to prioritize, organize, and manage multiple tasks

EDUCATION

High school graduate or GED preferred.

EXPERIENCE

Previous banquet experience preferred.

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

• Sets up all banquet function tables, linen, China silverware, glassware, and centerpieces
• Sets up waiting and beverage stations
• Sets up all buffet equipment
• Serves all food and beverage to banquet guests
• Clears away all dishes and items used in the service of the banquet, including linens
• Ensures the proper storage of all items from equipment to perishable foods
• Maintains work areas in clean and orderly fashion
• Prepares for future banquets by folding napkins, filling condiments, and performing other duties as required
• Maintains a positive and professional approach with coworkers and customers
• Adheres to all safety and brand standards
• Responds to guest requests and complaints timely, efficiently, appropriately and in a friendly manner
• Maintains professional image at all times through appearance and dress
• Follows Company policies and procedures
• Operates in accordance with all federal, state, and local laws including OSHA, EEOC, wage and hour, and health code laws
• Other duties as assigned by supervisor or management