POSITION SUMMARY

This is a dual-role position that includes responsibilities of both a Banquet Staff and a Banquet Captain. During your Banquet Staff shifts, you will be responsible for delivering exceptional service by setting up, serving, and maintaining meeting and event spaces according to guest specifications. In addition, you will occasionally step into the leadership role of Banquet Captain, where you’ll oversee the coordination and execution of Food & Beverage functions, act as a point of contact for both clients and staff, and ensure all banquet events run smoothly and meet hotel standards.

QUALIFICATIONS

• Completion of secondary school diploma (Grade 12) plus additional post-secondary courses or licenses or a one year certificate in a related area, or equivalent.
• Minimum one year customer service experience, preferably in a Banquet setting
• Proven leadership skills
• Must have excellent customer service skills and sound decision making abilities
• Must be able to lift heavy objects
• Must be polite, courteous, and respectful
• Strong communication and organizational skills
• Must pay attention to detail and be a team player
• Must possess the ability to communicate effectively within a diverse team environment
• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
• Must be flexible to work any shift